Telehealth Solutions

Telehealth for COVID-19 Recovery

As the first cases of COVID-19 were reported in the U.S., it became clear that patients wanted safe access to healthcare. Telehealth, through video and telephony visits, became a lifeline for patients and their providers.

"During the COVID-19 pandemic, the Centers for Medicare and Medicaid Services (CMS) has taken unprecedented action to expand Telehealth for Medicare beneficiaries." Seema Verma, Administrator, CMS

These services provide ease and convenience to patients, reduce costs to the provider and minimize in-person visits for non-emergency cases reducing the use of these critical resources during the COVID-19 crisis.

Telehealth is Part of the Future of Healthcare

While it has been around for several years, Telehealth is growing in popularity due to advancements in technology. We have also seen the accelerated adoption of it because of changes in Medicare Telehealth regulations due to concerns about COVID-19.

Its success also has the support of a bipartisan group of 38 senators calling for HHS to continue offering Telehealth technology for CSM patients stating...

“While Telehealth may not be able to replace all in-person care, we believe it should continue to be an option to meet individual care.”

Telehealth can improve the quality of healthcare by making it more accessible to all types of patients. It can provide opportunities to make healthcare more cost-effective, better managed, and closer to home.

Higher Patient Satisfaction | Better Outcomes

Telehealth is transforming healthcare delivery in a way we could not have imagined before COVID-19. Adoption of Telehealth technology is growing as patients seek out safer care options and healthcare organizations look to lower costs, increase access to care and improve patient outcomes.
An example from the Mayo Clinic sites:

“…studies have shown that both telephone-based support and telemonitoring of vital signs of patients with heart failure reduced the risk of death and hospitalization for heart failure and improved quality of life.”

Telehealth can help your Healthcare organization:

Improve communication and coordination of care
Manage chronic diseases
Address medical needs of an aging population
Reach under-served communities, people with limited mobility, time or transportation options
Respond to consumers’ demands for convenient, accessible care

Telehealth that is Customized and Compliant
to Meet Your Organization's Goals

We can help you quickly launch and operationalize a Telehealth program that engages patients and simplifies virtual patient visits while ensuring your patients receive the care they need. We are experienced in covering best practices in Telehealth technology selection and HIPAA compliance.

We will assist you in identifying ways to use Telehealth to meet the demands of your existing patients as well as to attract new patients. With a focus on value-driven care, increased patient access and better managed care, we will work step by step to ensure that the selection and implementation of your Telehealth technology meet the goals of your organization.

Our process includes:

Assess EMR & technology supporting the EMR to determine a Telehealth technology compatible solution
Develop strategy with leadership to determine volume desired demographic of population, MD culture, and return on investment
Vetting of best industry solutions to meet healthcare needs (we never use favored vendors, only the best technology solutions for your individual organization)
Lead selection process for Telehealth solution
Implement solutions and establish goals and success measures
Measure volume against established goals and outcomes to determine success of program

Start Improving Your Telehealth Technology Today

Patients who have used Telehealth to get care during the COVID-19 crisis will not be going back to the bricks and mortar model. Now is the time to build out a virtual front door strategy that serves the subset of the population and is a potential revenue driver.

A virtual front door is a collection of access points that includes Telehealth offerings, triage and care delivery for low acquity conditions. This service offering from the CEO Advisory Network will provide a strategy for a single point Telehealth solution.

Let an Expert Assist you in Building a Cost-Effective
and Compliant Telehealth Strategy

Rebecca Sykes, Partner

With nearly 22 years of healthcare information management, information systems and hospital management experience, I'm an accomplished executive with extensive senior and executive level experience. I served as Chief Operating Officer, Senior VP of Resource Management and CIO at Mercy Health Select in Cincinnati, OH where I managed $11 million in Medicare shared savings in their first year of operation and oversaw a $400 million initiative to implement the Epic electronic health record system. I led the consolidation of Mercy Health's information technology function merging their seven health systems into one centralized organization called Mercy Health Information Technology (MHIT). In 2009, I successfully developed an information technology strategic plan which included the roll-out of an electronic medical record to 35 hospitals and an estimated 2000 owned physician practices. I am unique in that I have experience in information technology, data acquisition and healthcare process knowledge.

To speak with Rebecca Sykes, Partner, about your Telehealth needs, contact her at Rebecca.Sykes@CEOAdvisoryNetwork.com