Everyone in healthcare is experiencing the impact of the COVID-19 pandemic. But no one’s leadership has been more tested than that of the hospital and healthcare system CEO. During the pandemic, each day may bring difficult, even excruciating choices. The challenges have been unprecedented from the financial revenue losses due to cancelled elective surgeries to furloughed employees leading to low employee morale. During this time of intense stress, executives benefit from having a sounding board, insightful feedback, and thoughtful guidance to act on that feedback. In turn, executive coaching has a ripple effect, positively impacting the entire organization. |
The stress of this crisis can strain leadership, individually and organizationally. What is your leadership style under pressure? Does your executive team communicate effectively in a crisis? Does your executive team lead with compassion and empathy as well as self-awareness? Regardless of your level of executive experience, self-exploration and awareness will expand your leadership skills and improve the performance of your executive team. In fact, the more complex the job, the more disruptions from COVID-19, the more critical it is to have an executive coach as your sounding board and personal advocate. A crisis is a terrible thing to waste. What can you learn during this challenging time that you can carry forward into your executive team’s COVID-19 recovery plan? How about rather than simply adding to your “to do” list, you think about a “stop doing” list? These are the types of questions that we will explore. |
Leadership is the most important resource in any crisis and especially now with the COVID-19 pandemic. Great leaders understand that no matter how much authority they have, their leadership is grounded in influence and the quality of their interactions with their executive team, board members, employees, and community. Improving self-awareness through coaching will allow you to lead and increase the performance of your executive team. You will also learn about your triggers, how you spend your time and most importantly how you spend your energy. Did you know that healthcare leaders who work closely with executive coaches have increased revenue and more engaged employees? |
"This coaching engagement came at the perfect time for me. I really learned a lot from Nancy and grew stronger from her guidance. My executive team is stronger because of her help as well. She exposed me to things that seem obvious to me now, but were outside of my field of view. I appreciate that I was able to be authentic during my one-on-one’s with Nancy and not feel like I had to maintain a certain appearance. That’s not to say that the coaching was easy – after all, it’s extra work and effort – all of which is on top of the normal ‘day job’. But with most anything, you get out what you put in and Nancy will challenge you all the way. Advancement in one’s career exposes you to increasingly complex situations and matrixed relationships. This experience with Nancy was positive and set me up for success to navigate this next stage of my career."
Thank you, Will Callicoat | President, Capital Medical Center & Thurston County Market Leader |
“Nancy’s style is engaging and direct. She is able to diagnose opportunities for improvement very quickly and astonishingly accurately. Her approach is practical and targeted at getting desired results, realizing that the demands of the job continue during the coaching experience so there’s no time to waste. I’d call it precision coaching and it was just what I needed…most importantly, Nancy’s coaching gave me more confidence and a much-needed attitude transformation. I recommend Nancy as an executive coach.” President/CEO, 350+ bed hospital |
Nancy Steiger
Partner |
With more than 40 years of experience in healthcare starting out as an RN and CEO of hospitals and networks, I attribute my success to selecting, mentoring, and leading teams to achieve extraordinary outcomes. I am an authentic and courageous mentor and coach with a focus on attaining my client’s goals with measurable outcomes and accountability. Being of service to my clients and improving outcomes is my passion. I am skilled at selecting and developing high-performing teams and have extensive experience in solving systemic, process and resource issues. I have in-depth knowledge of the important role of partnering and collaborating with all stakeholders from board members to employees to individuals in the community. |