Stephen C. Hanson, FACHE, Partner, CEO Advisory Network
Getting a Grasp on the State of Things
The interim CEO or COO have generally parallel paths and areas on which to focus. The main difference is in the reporting relationship above and below. First the areas of commonality:
Regardless of the level of prior success of the organization the interim executive should take nothing for granted. He/she needs to focus on the facts: data and analytics, complemented by qualitative observations of course.
Interim CEOs and COOs are trained to start by asking tough, but important questions:
Note: Other employees and volunteers are also critical to the process and attention to these individuals should follow the doctors and nurses.
But it isn’t just enough to know the right questions to ask, at CEO Advisory Network we understand that once you have the answers you need interim leadership who knows how to take action to address concerns. That’s where an interim CEO or COO can bring the greatest value. Highly experienced interim leaders have dealt with simple and complex problems throughout their careers. Many of them run small, mid-sized and large hospitals and health systems. Frankly put, they’ve seen it all: the good, the bad, and the ugly — most importantly they know how to equip a team with the tools, talent and treasures needed to move your mission forward.
So, an effective interim CEO/COO now has a good handle on the three major components that drive any health organization: patients/families, physicians/nurses and finances. They are hardwiring practices and processes to rectify any negative variation in a proper, timely manner.
Once the interim leader has a grasp on the current state, it’s important the right reporting relationships are established and there’s a healthy understanding of what interim leadership must do to help the organization along its journey to success. Tomorrow we’ll review reporting relationships and some of the pitfalls governing bodies and system leaders fail to address before interim leaders step in. www.ceoadvisorynetwork.com